Customer satisfaction is very important to us and we proactively seek ways to make projects run as smoothly as possible. We strive to give our commercial clients the very best service throughout the entire project and since all of our products are manufactured in the UK we are able to respond immediately when there are any issues, adhere to our customers just in time processes and have a full understanding of UK building regulations. This also makes us more environmentally sustainable and cuts the carbon footprint of our products.
Our project management team is made up of designers, a health and safety officer, technical staff and production personnel. Members of the team are regularly on site checking progress and ironing out any glitches and the technical team attends project managament meetings whenever requried. We work with customer’s Operations & Maintenance (O&M) systems to facilitate a smooth handover.
Underpinned by our extensive research programme, our products are designed to last! The Building Research Establishment (BRE) has been testing our windows’ performance for the past twenty years with the original coatings and minimal maintenance undertaken and the windows have performed exceptionally well.
Another great example is a large project undertaken as part of the King’s Cross redevelopment 18 years ago where we manufacturer and installed 350 sliding sash windows and 40 doors. The fenestration here is still looking as good as new despite, to our knowledge, not having been recoated and having to endure the toughest inner city conditions.
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