How We Work With You
Choosing the right timber windows and doors for your home is not just a question of aesthetics; it’s about being sympathetic to your home, to your surroundings and your lifestyle. That’s why we offer three core product ranges – Traditional, Contemporary and Historic – and a localised, personal service through a network of Approved Partners across the UK.
Our Approved Partners have been carefully selected to make sure you get exactly the timber windows and doors your property deserves.
They will work with you to ensure you get the look you desire through customising our core designs to match your aesthetic needs, plus from a technical perspective, that you get the correct specification for performance. You can be rest assured that from the moment you get in touch to the day your products are installed, they will work closely with you to ensure a flawless fit, finish and specification for exceptional performance, beauty and outstanding value.
It is through our Approved Partner network that we are able to offer a complete start-to-finish service. This includes on-site measurement, installation and aftersales support. They can provide advice on product specifications and period features relevant to your home, in addition to guidance on building regulations and planning.
To help with your specification, many Approved Partners have samples of our core window and door designs in their showrooms. Being a UK based manufacturer, we are also able arrange for you to visit the factory, so that you can see how we make the products.
The performance of any timber window or door is significantly affected by the quality of installation. Because we want every window and door to provide exceptional performance, with long life and low maintenance as a given, we have produced our own installation guidelines which all of our Approved Partners are fully trained in.
All Approved Partners are FENSA registered and we carry-out regular audits on the quality of their work. Because we understand that it’s important that your home is treated with care and respect, we measure customer satisfaction upon completion of every installation.
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