How We Work
Exceptional service is at the centre of how we work with clients. Whether you choose supply only or a full supply and installation package, we are always on hand to offer technical guidance and support with building regulations and planning authorities.
Whilst we are flexible in our approach to how we work with clients, to ensure we provide the optimal window and door solution we follow a quality-assured quotation and order process which provides a solid foundation to any approach. Depending on whether you choose supply only or full project management, our process is outlined below:
Before we provide a quotation we would encourage you to supply drawings and/or specifications. To assist you in this, we have a dedicated Resource Centre which includes CAD drawings, technical data sheets, articles and NBS specs (click here to access).
We will provide a clear, detailed quotation that meets the requirements of your specification and also present you with any options that will help obtain better performance, aesthetics and value (i.e. designing out any unnecessary cost based on the original spec). Our estimators are always available to discuss the quotation in detail to allow you to review and develop the specification.
Manufacture and installation
Once the production drawings and approval document are signed-off we will progress to manufacture at our factory in Donington, Lincolnshire. We welcome visits by clients should you wish to come and have a look at your order being made.
After sales support
Upon completed, we provide guarantee registration for all products and supporting maintenance guidance. In the unlikely event of a problem, we will carry out the necessary remedial work in accordance with our product guarantees.
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