Managing your Project

For commercial projects we are able to provide the level of service that you need, from supply only options to a fully managed project using our own commercial installation team.

Whether you choose supply only or a full supply and installation package, we are always on hand to offer technical guidance and support with building regulations and planning authorities.

The key stages summarised below provide an indication of how we would manage your project:

1. Initial Enquiry

Before we provide a quotation, we would encourage you to supply drawings and/or specifications. To assist you in this, we have a dedicated Resource Centre on our website which includes CAD drawings, technical data sheets, articles and NBS specs. Visit the Resource Centre

If you are unsure of the specification and need advice, perhaps due to the bespoke nature of the project, we are happy to make an initial site visit.

Initial Enquiry with a customer

2. Quotation support

We will provide a clear, but detailed quotation that meets the requirements of your specification and also present you with any options that we think you may want to consider to get better performance, aesthetics and value. Our estimators are always available to discuss the quotation in detail to allow you to review and develop the specification. If required, we can provide test data and timber samples to support the quote.

3. Design Services

Our design team is on-hand to work on your window and door specification, to ensure that it is optimised to the requirements of the project. This design support can include developing new variations of existing window and door designs to produce the aesthetics required, but at no detriment to the performance of the product.

Traditional window designs and plans

4. Order

Upon receipt of order, we will send a confirmation with detailed CAD drawings of the products in elevation and section views. To accompany the drawings, we will also send an approval document which incorporates a specification check list for you to approve before we proceed to manufacture

5. Manufacture and installation

Once the production drawings and approval document are signed-off, we will progress to manufacture at our factory in Donington, Lincolnshire. Many of our clients welcome the opportunity to visit our site to watch their ‘work in progress’. If you have requested that we provide a turn-key design, supply and installation solution, then installation will be carried out by our own certified commercial installation team.

6. After sales support

Our mission is to provide an after-sales service that exceeds our clients’ every expectation. In the unlikely event of a problem, we will carry out the necessary remedial work in accordance with our product guarantees.

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